Below are some of the most common questions asked. If you do not find the answer to your question please contact us as follows and we will endeavour to provide an answer:
Telephone: +44 (0) 1534 861644
Email Us: email@example.com
UK delivery - Free on all orders*
Jersey delivery - Free on all orders
European delivery - £7.95
Rest of the World - Cost available by request
*Please note that on some of our low-cost items, a minimum quantity is required. This varies by product and you will see a pop-up message where this applies.
Yes, we use Sagepay, one of Europe’s leading independent payment service providers for the transaction which means all your details are very well protected. If you would like some further information, please see our Secure Shopping page.
Please double-check the paperwork in your parcel or your confirmation email, as your order may be dispatched in more than one parcel and arrive at slightly different times. If however, this is not the case please use the contact details above.
Please return the item (or items) with your order details and a reason to our return address:
Jersey JE2 4HY
We use Royal Mail to deliver our UK orders and your local postal delivery operator for all other orders. Pharmacy Medicines are sent by Recorded Delivery or International Signed For and a signature will be required on receipt. Please note - Royal Mail (or local postal delivery operators) will only keep an undelivered recorded/signed for parcel for 7 days before returning to us. Please be aware of this if you are away for any length of time such as a holiday.
Unfortunately, once an order has been processed, we are unable to cancel it. In this instance simply wait for your order to be delivered and return for a refund.
We deliver to the UK, the Channel Islands, BFPO addresses, Europe and most other countries around the world. Please note that not all products are allowed for International Shipping due to Royal Mail regulations on items such as aerosols. If you would like some further country specific information then please contact us.
We do not offer that service for UK or Channel Island deliveries but we do for any international orders. We will supply a tracking number with your order, you can then simply enter that number into Jersey Post's Track & Trace system.